Refund policy

Last updated: [22-11-2025]

We want you to love your purchase from Feggi. If you are not completely satisfied, we’re here to help.

1. Returns

  • You can request a return within 4 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition you received them.

  • Return shipping charges are covered by the customer

  • To start a return, please contact us at info@feggi.in with your order details.

  • Once we receive your returned product, our team will inspect it with care. If everything checks out, we’ll process your refund within 10 working days to your original payment method.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Cash on Delivery (COD) Orders

    • For COD orders, refunds cannot be given in cash.

    • We will request your bank details (Account Holder Name, Bank Name, Account Number, IFSC Code, and Mobile Number linked to the account).

    • Once your bank details are provided and the return is received/approved, your refund will be initiated directly to your bank account within 10 business days.

  • Shipping charges (if any) are non-refundable.

3. Exchanges

  • Your satisfaction matters to us. That’s why we offer a free exchange if there is a verified manufacturing defect.

    For defect-related exchanges:

    • Please notify us within 48 hours of delivery

    • Share clear photos/videos for a quick verification

    • Once approved, we’ll ship your replacement free of charge

    For any other exchange reason:

    • The customer will bear the shipping cost

  • We only replace items if they are defective or damaged. If you need an exchange, contact us at info@feggi.in

4. Non-Returnable Items

  • Used or damaged products

  • Missing tags, packaging, or accessories

  • Damage from daily use or improper handling

  • Slight color variations due to screen differences

  • Gift cards

  • Items purchased on clearance/sale (if mentioned as “final sale”)

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First, check your bank account again

  • Then contact your credit card company or bank

  • If you still haven’t received it, email us at info@feggi.in

6. Contact Us

For any return or refund queries, reach us at:

📧 info@feggi.in
📞 [7977783839]
📍 [Feggi Collection, 5 , Collector Chawl , Galli No. 1 , Koldongri , Sahar road , Mumbai, India]